Contact
Your local Matee, here to help.
Whether you have a quick question, need a quote, or want to arrange a regular visit for yourself, a family member, or your business, getting in touch is simple. Just give us a call or send a message using the form below.
Give us a call, we find your Matee.
Tell us what you need, we find your Matee, get the help you need.
Send Us a Message.
Fill in your details below and a member of our local team will get right back to you.
Frequently Asked Questions
How does MyMatee work?
It’s simple! Just give your Matee a call, complete our online enquiry form or get in touch through our website.
- Tell us what you need – Whether it’s cleaning, shopping, companionship, gardening, errands or simply an extra pair of hands, let us know how we can help.
- We’ll discuss your requirements – We’ll talk through what needs doing, how often you’d like support and any special requirements.
- We’ll arrange your Matee – We’ll match you with a suitable team member and confirm the arrangements, including the cost, before your visit.
- Sit back and relax! – Your Matee will arrive at the agreed time, ready to lend a helping hand.
Whether it’s a one-off job or regular weekly support, we’re here to make everyday life that little bit easier.
How quickly can you arrange support?
We aim to respond to all enquiries promptly and can often arrange one-off or short-notice help, subject to availability. We can also organise regular weekly or scheduled visits to suit your lifestyle.
What kind of jobs can MyMatee help with?
Almost anything that makes everyday life easier! From household cleaning, laundry, gardening and shopping to running errands, pet care, companionship, appointment support and everyday administration.
If there’s something you need help with that isn’t listed, just ask!
If it’s something we can safely and appropriately assist with, we’ll do our best to help.
Are your services medical?
No. MyMatee provides friendly, practical, non-medical lifestyle and everyday support. We are not a medical or nursing service.
Do I have to commit to a long contract?
Not at all! You can book a single one-off visit whenever you need us or arrange regular support that fits around your routine. We believe in flexibility, not unnecessary commitments.
Are your services medical?
No. MyMatee provides friendly, practical, non-medical lifestyle and everyday support. We are not a medical or nursing service.
Can I arrange visits for an older relative?
Absolutely! Many families arrange support for elderly or vulnerable parents, grandparents and relatives.
Our Matees can help with companionship, welfare checks, shopping, household tasks, appointment travel and general everyday assistance, providing extra reassurance for families.
Are your staff vetted and background checked?
Your safety and peace of mind are extremely important to us.
MyMatee is committed to carefully recruiting, interviewing, checking references and appropriately vetting team members before assigning them to customers.
DBS checks are undertaken at the appropriate level where the role is eligible, alongside relevant identity and right-to-work checks.
We want you to feel comfortable and confident about who is coming into your home.
Will I have the same Matee every time?
For regular bookings, we’ll aim to provide the same familiar Matee wherever possible. We understand how important trust, consistency and building a good relationship can be, particularly for older or vulnerable customers.
Can I book MyMatee for someone else?
Of course! You can arrange support for a parent, relative, friend or loved one, provided they agree to receive the service.
Whether you’re busy with work, live further away or simply want someone to have a helping hand, we’re here to support you and your family.
How much does MyMatee cost?
Every customer’s needs are different. The cost will depend on the type of support required, how long you need us for and how frequently you’d like visits.
We’ll explain the costs clearly before you confirm your booking, so there are no unexpected surprises.
Can I book more than one service during a visit?
Absolutely! That’s one of the great things about MyMatee.
Your Matee could help with some cleaning, pop to the shops, collect a prescription and help organise paperwork, all during the same visit, provided the tasks can be completed safely within the booked time.
One Matee, lots of ways to help!
What if I need to change or cancel my booking?
We understand that plans change. Simply contact us as soon as possible and we’ll do our best to rearrange your visit. Any applicable cancellation terms will be explained when you book.
Do I need to provide cleaning products or equipment?
We’ll discuss this with you before your booking. Depending on the service required, we may ask you to provide suitable products or equipment, or agree alternative arrangements in advance.
What areas do you cover?
MyMatee is based in Greater Manchester, supporting customers across Stockport, Manchester and surrounding areas, subject to availability.
Not sure whether we cover your area? Just give us a call!
What makes MyMatee different?
We’re not just another cleaning company, handyman service or errand provider.
MyMatee brings everyday practical support together in one friendly, flexible service.
We believe everyone deserves a helping hand, whether you’re a busy professional, a parent juggling family life, an older person needing a little extra support or simply someone who wants more free time.
It’s the jobs you can’t do, don’t want to do, or simply don’t have time to do.
Just give your Matee a call!
How do I get started?
Getting started couldn’t be easier!
Call us on 0161 885 3141 or visit www.mymatee.co.uk to tell us what you need.
No obligation, no pressure, just a friendly chat about how we can make life easier.
MyMatee – Your Matee when you need a helping hand.